What is EN ISO 20767-1:2011

EN ISO 20767-1:2011, also known as Technical Communication - Part 1: Thorough and Easy-to-Find Instructions, is a widely recognized international standard that provides guidelines for creating clear, concise, and user-friendly instructions. In this article, we will explore the key aspects of this standard and understand its importance in technical communication.

The Purpose of EN ISO 20767-1:2011

The main objective of EN ISO 20767-1:2011 is to assist technical communicators in producing instructions that are comprehensive, easily understandable, and enable users to perform tasks efficiently. The standard emphasizes the importance of considering the needs and abilities of different users, including those with limited technical expertise or disabilities.

By following the guidelines outlined in EN ISO 20767-1:2011, organizations can enhance user satisfaction, reduce the risk of errors or accidents caused by inadequate instructions, and improve overall product performance.

Key Elements of the Standard

EN ISO 20767-1:2011 outlines several key elements that contribute to the creation of thorough and easy-to-find instructions. These include:

Clarity and Simplicity: Instructions should be written in clear and concise language, avoiding jargon, complex terminology, or ambiguous phrases. Sentences should be simple and easy to understand, using active voice whenever possible.

Structure and Organization: Instructions should follow a logical structure, with a clear introduction, step-by-step procedures, and a conclusion or summary. Visual aids such as diagrams, illustrations, or tables can be used to enhance clarity and facilitate comprehension.

Consistency: Consistent terminology, formatting, and visual elements should be used throughout the instructions. This ensures that users can easily navigate and understand the content, regardless of their prior knowledge or experience.

Accessibility: Instructions should be accessible to a wide range of users, including those with disabilities. Consideration should be given to font size, color contrast, alternative text for images, and the availability of alternative formats (e.g., Braille) whenever possible.

Benefits and Adoption of EN ISO 20767-1:2011

The adoption of EN ISO 20767-1:2011 brings numerous benefits to both organizations and end-users. By incorporating this standard into their technical communication practices, organizations can expect improved user satisfaction, decreased support costs, and enhanced brand reputation.

Furthermore, complying with EN ISO 20767-1:2011 helps organizations meet legal and regulatory requirements related to product safety and usability. Failure to provide clear and comprehensive instructions may result in legal liabilities, customer complaints, or even product recalls.

In conclusion, EN ISO 20767-1:2011 serves as a valuable guide for technical communicators, enabling them to create thorough and easy-to-find instructions. By following its guidelines, organizations can enhance user experiences, minimize risks, and achieve their business objectives effectively.