What is ISO 22835:2017?

ISO 22835:2017 is an international standard that specifically addresses the requirements for creating and implementing technical documentation for products. This standard provides guidelines for the structure, content, and presentation of technical information, ensuring that it is clear, accurate, and easily accessible to users. By following the guidelines outlined in ISO 22835:2017, organizations can effectively communicate complex technical information to their target audience, facilitating proper product use, maintenance, and troubleshooting.

The Importance of ISO 22835:2017

ISO 22835:2017 plays a vital role in various industries where technical documentation is crucial. Properly documented information ensures the safe and efficient operation of products, reducing the risk of accidents and errors caused by inadequate or unclear instructions. ISO 22835:2017 also helps organizations maintain consistency and uniformity across different types of technical documents, enabling users to easily navigate and comprehend the information provided. Additionally, complying with this standard reinforces an organization's commitment to quality and customer satisfaction.

Key Elements of ISO 22835:2017

ISO 22835:2017 outlines several important elements that should be considered when creating technical documentation. These include:

The document's purpose and intended audience: Clearly defining the document's purpose and the target audience helps ensure that the information provided is relevant and meets their specific needs and requirements.

Organization and structure: The document should have a logical structure, with chapters, sections, and subsections clearly identified. This allows users to easily find the information they need.

Language and terminology: The document should use clear and concise language, avoiding jargon and acronyms whenever possible. Terminology should be consistent throughout the document.

Visuals and graphics: Effective use of visuals, such as diagrams, illustrations, and photographs, can enhance understanding and make complex concepts more accessible to users.

Instructions and procedures: All instructions and procedures should be clear, step-by-step, and easy to follow. Using a consistent format for instructions improves comprehension and reduces the risk of errors.

Safety information: Technical documentation must include appropriate safety warnings and precautions to ensure user safety during product operation and maintenance.

Revision and review process: Regularly reviewing and updating technical documentation is essential to keep it accurate and up-to-date. Document revision processes should be established and followed to ensure ongoing quality and validity.

Benefits of Implementing ISO 22835:2017

Implementing ISO 22835:2017 brings several benefits to organizations and users. For organizations, it helps improve efficiency by providing clear guidelines for creating technical documentation, reducing ambiguities and inaccuracies. This results in better customer satisfaction and lower support costs, as users can easily understand and utilize the product information. Users also benefit from this standard as it ensures that the technical documentation they receive is consistent, informative, and easy to comprehend, enabling them to operate and maintain products effectively and safely.