What is EN ISO 10014:2012 ?

EN ISO 10014:2012 is an essential resource for organizations looking to improve their quality management systems and enhance customer satisfaction. This international standard provides guidelines for establishing, implementing, maintaining, and improving management systems within the context of quality management.

The key features of EN ISO 10014:2012 include its focus on the application of management systems within the context of quality management, its aim to enhance customer satisfaction, and its practical guidance on various aspects of managing organizational performance.

EN ISO 10014:2012 is a technical standard that provides guidelines for organizations on how to effectively manage and measure the impact of their quality management systems. This international standard focuses on enhancing an organization's ability to achieve sustained success by delivering products and services that meet customer requirements and expectations.

The key principles of EN ISO 10014:2012 include customer-centric leadership, a proactive approach to quality management, and a focus on continuous improvement. By implementing these principles, organizations can improve their quality management systems and achieve better customer satisfaction, ultimately helping to enhance their overall performance and success.

In conclusion, EN ISO 10014:2012 is an important resource for organizations looking to improve their quality management systems and enhance customer satisfaction. By implementing the key principles outlined in this standard, organizations can achieve better performance and success by delivering products and services that meet customer requirements and expectations.