What is EN ISO 19968:2019?

An Introduction to EN ISO 19968:2019

EN ISO 19968:2019 is a technical standard that aims to provide guidelines and requirements for the development and implementation of quality management systems in organizations. It specifically focuses on the service sector and offers a framework for consistent delivery of high-quality services.

The Key Features of EN ISO 19968:2019

EN ISO 19968:2019 covers various aspects of quality management in the service industry. The standard emphasizes factors such as customer satisfaction, process optimization, and continuous improvement. It requires organizations to identify and understand customer needs, establish clear service objectives, and provide evidence of meeting those objectives.

A key feature of EN ISO 19968:2019 is the emphasis on the involvement of management in driving quality initiatives. It highlights the need for top-level commitment, leadership, and accountability in ensuring the effective implementation of quality management systems. This helps create a culture of quality throughout the organization and fosters a mindset of continuously striving for improvement.

The Benefits of Implementing EN ISO 19968:2019

Implementing EN ISO 19968:2019 offers several benefits for organizations in the service industry. By adopting a systematic approach to quality management, businesses can enhance customer satisfaction, build trust, and improve their reputation. The standard provides a clear framework for process improvements, leading to greater efficiency and effectiveness in service delivery.

Another advantage is that EN ISO 19968:2019 promotes a culture of learning and continuous improvement in organizations. It encourages the collection and analysis of data, enabling businesses to make informed decisions based on objective evidence. This can result in better resource allocation, reduced costs, and improved overall performance.