What is ISO/IEC 19770-4:2017 ?

ISO/IEC 19770-4:2017 and ISO/IEC 19773:2019 are both important international standards that have the potential to significantly improve the efficiency and effectiveness of IT service management and technical documentation management, respectively.

ISO-IEC 19778:2017 is a technical standard that specifies the requirements and guidelines for information technology service management. It provides a framework for organizations to deliver high-quality IT services that meet the needs of their customers. The standard provides clear guidance on various aspects of IT service management, such as service planning, service delivery, service monitoring, and continuous improvement. By implementing this standard, businesses can improve the effectiveness and efficiency of their IT services, leading to increased customer satisfaction and improved overall performance.

ISO/IEC 19773:2019 is an international standard that provides guidelines for the creation, management, and exchange of professional technical documents. It sets forth specific requirements to ensure consistency, accuracy, and accessibility of technical information across different platforms and organizations. The standard covers various aspects of technical documentation, including content structure, design principles, data organization, indexing, and document distribution. By adhering to these guidelines, organizations can enhance collaboration, improve efficiency, and deliver high-quality technical documentation to their stakeholders.

In today's fast-paced and interconnected world, effective communication of technical information is more critical than ever. With ISO/IEC 19770-4:2017 and ISO/IEC 19773:2019, companies can ensure that their technical documents are consistent in terms of formatting, terminology, and content quality. This not only facilitates better understanding but also reduces errors, enhances productivity, and minimizes maintenance costs. By adopting these international standards, organizations can improve their IT service management practices, deliver better-quality IT services to their customers, and achieve greater consistency and efficiency in their technical documentation management practices.