What is BS EN ISO 39771:2016?

BS EN ISO 39771:2016 is a technical standard that provides guidelines for the development and implementation of quality management systems (QMS) for organizations involved in writing in-depth technical articles. This standard focuses on ensuring that such organizations consistently meet customer requirements and enhance customer satisfaction through effective application of the QMS.

Key Requirements of BS EN ISO 39771:2016

The standard outlines various requirements for organizations to establish, document, implement, maintain, and continually improve their QMS.

1. Leadership Involvement: Top management must demonstrate leadership and commitment to the development, implementation, and improvement of the QMS. They need to establish organizational policies and objectives that are compatible with the context and strategic direction of the organization.

2. Planning: Organizations must plan their processes effectively to achieve the desired outcomes. This includes defining clear objectives, identifying risks and opportunities, and determining the necessary resources for successful implementation of the QMS.

3. Support: Adequate support must be provided to ensure the effectiveness of the QMS. This involves providing competent personnel, establishing infrastructure, and maintaining a suitable work environment.

4. Operation: Organizations need to define and control their processes to ensure consistency and conformity to customer requirements. This includes documenting procedures, implementing change control measures, and monitoring and measuring performance.

Benefits of Implementing BS EN ISO 39771:2016

Implementing BS EN ISO 39771:2016 brings several benefits to organizations:

1. Enhanced Credibility: Compliance with this standard demonstrates an organization's commitment to quality and customer satisfaction, enhancing its credibility in the industry.

2. Improved Efficiency: By establishing effective processes and monitoring performance, organizations can identify areas for improvement and enhance their overall efficiency.

3. Customer Satisfaction: The focus on meeting customer requirements and enhancing customer satisfaction helps organizations develop a loyal customer base, leading to increased business opportunities.

4. Continuous Improvement: The standard promotes a culture of continual improvement within organizations, encouraging them to regularly assess their performance and make necessary changes to achieve better outcomes.

Conclusion

BS EN ISO 39771:2016 provides a framework for organizations involved in writing in-depth technical articles to establish and maintain effective quality management systems. By complying with this standard, organizations can enhance their credibility, improve efficiency, and ultimately achieve greater customer satisfaction. The standard's focus on continuous improvement ensures that organizations continually strive for excellence in their practices.