What is ISO 17438:2019?

ISO 17438:2019 is a global standard that provides guidelines for writing professional technical documents. It is designed to ensure consistency, clarity, and quality in technical communications across various industries and sectors.

Technical writing plays a crucial role in disseminating information about products, processes, and procedures. Whether it's user manuals, product specifications, or software documentation, effective communication is essential to ensure end-users understand the content accurately.

Key Features of ISO 17438:2019

ISO 17438:2019 outlines several key features and best practices for writing professional technical documents:

Clear and concise language: The standard emphasizes the use of clear and concise language to avoid ambiguity and misinterpretation. Technical writers should prioritize conveying information in a simple and understandable manner.

Standardized formatting: ISO 17438:2019 provides guidelines for formatting elements such as headings, tables, graphics, and references. Consistent formatting ensures documents are visually pleasing and easy to navigate.

Visual aids: The standard encourages the use of visual aids, such as diagrams, charts, and illustrations, to enhance reader comprehension and engagement. Visual representations can simplify complex concepts and improve understanding.

Consistent terminology: Terminology consistency is essential to avoid confusion. ISO 17438:2019 recommends creating a glossary of terms and using them consistently throughout the document.

Ease of translation: The standard advises writers to consider ease of translation when creating technical documents. This involves using plain language, avoiding idiomatic expressions, and providing context for cultural differences.

Benefits of ISO 17438:2019 Compliance

Adhering to ISO 17438:2019 brings several benefits to organizations:

Improved clarity: Following the guidelines promotes clear and unambiguous communication, making technical documents easier to understand for end-users.

Enhanced user experience: Well-written technical documents improve user satisfaction and reduce support inquiries, as users can easily find the information they need.

Promotes professionalism: Complying with international standards demonstrates an organization's commitment to professionalism and quality in its technical communications.

Streamlined processes: ISO 17438:2019 offers standardized formatting and content guidelines, streamlining the document creation process and enabling consistency across various projects.

Facilitates translation and localization: With a focus on language clarity and terminology consistency, translations become more accurate and efficient, facilitating global market reach.

In conclusion, ISO 17438:2019 provides invaluable guidance for producing professional technical documents. Compliance with this standard ensures clarity, consistency, and quality throughout various industries, benefiting both organizations and end-users alike.